Thinking of joining the challenge or have some questions?
Read on to find out more
What is the BetterPoints Hounslow challenge?
The challenge is a free to join rewards program designed for residents of the London Borough of Hounslow to help you get active, look after your health and wellbeing, earn rewards and support local traders and charities.
How has the challenge been funded?
The challenge is funded by the London Borough of Hounslow Council (LBH).
Why should I take part?
BetterPoints is an award-winning app that encourages people to get active by walking, running, wheeling or cycling more, for commuting purposes or leisure. You can support local traders and charities with the BetterPoints you earn. The secure and anonymised data your participation provides will also help LBH to improve the provision for future health and wellbeing initiatives.
How can I get involved?
Download the free BetterPoints app from the App Store or Google Play.
- Register on the app.
- Join the BetterPoints Hounslow challenge.
- To manually record a journey, tap the Play button ▶️ at the start of your journey. Don’t forget to press stop when you’re finished.
- Or, to track your activity automatically, switch the automatic tracking function on - the app will then pick up when you’re on the move.
- Check your points balance and help your favourite cause via the Donations tab or treat yourself via the Rewards catalogue.
How can I earn points or win a prize?
You can earn points and win lots of fantastic prizes for travelling actively and attending health and wellbeing initiatives.
What is the difference between BetterTickets and BetterPoints?
BetterPoints can be earned by tracking eligible activities - over time they add up. Your points balance appears in the menu on the left of the app. Once you’ve collected enough points you can redeem them against vouchers in the catalogue on the app or donate them to charity. Every 1,000 BetterPoints are worth £1.
BetterTickets are prize draw entries earned for doing a specific activity. The tickets you earn automatically enter you into our weekly or monthly prize draws. The more tickets you earn, the more chance you have of winning. Prizes can include pots of BetterPoints and specific things such as bike helmets.
What can I spend my points on?
You can give your points to your favourite charity by tapping Donate in the app, or check out our list of local and national vouchers by tapping Redeem.
Can I take part if I use a wheelchair, and if so, how do I record my journeys?
Yes! All kinds of wheelchairs can be tracked as 'wheeling' in our app. You download the app as per the instructions above. If you select automatic tracking, the app will automatically track your journey. Due to the motion sensors inbuilt in your device, and our algorithms in the app, it may assume you are cycling, rather than wheeling. In your timeline, after completing your journey, you will be able to amend this to wheeling and your journey will be updated. You will be awarded the same amount of points/tickets as walking, running or cycling journeys.
Do you have any more questions?
If you have any other questions in advance of signing up that are not covered on this page, then please contact customercare@betterpoints.uk.
If you are already a BetterPoints app user and have any questions not covered on this page, then please check out the FAQs in the app. These can be found in the ‘Help’ section in the main menu.
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